For the record

Posted By on September 5, 2010

I’m on my way to the Detroit Jazz Festival yesterday to cover it for Jazz Times and the tire pressure warning light on my Scion xB is on. Car’s riding OK, but still. I try to inflate the tires myself, but I’ve never been good at that (I’m even less mechanical than my father was). I’m worried. I don’t want to drive 180 miles in a dangerous condition. It could be electrical, but then again…

So I pull into a Lexus dealer who tells me to go across the street to Metro Toyota. I’m looking to pull in, get the problem solved, and be on my way. It’s a very cold call.

At Metro, I tell the service desk my problem, and this tall guy says no hassle, he’ll take care of it, he won’t even write it up, go into the waiting room and he’ll be back to me. Long story short, 20 minutes later, he tells me my car’s ready. The tires were woefully low on pressure, they need to be replaced by winter, two valve stems were missing (I’d forgotten to put them back on after my ill-fated inflation attempt), he’d had the car washed, no charge.

Unreal. I didn’t think service like this existed anymore. Maybe it’s because Toyota is trying to repair a public relations image its recalls have badly damaged. Maybe it’s because Toyota wants me to remain loyal. It didn’t feel calculated at all, however. It felt genuine. That’s why I want to go on record thanking Bruce Schad, the service manager at Metro Toyota, for what he did. Service like that should go on the record.


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I'm a veteran critic and business writer who reads and listens and writes about music, books, hotels and travel. I've been in the business for many years and still enjoy it. My pride and joy is my book, Cleveland Rock & Roll Memories. Follow me on Twitter: