So I pull into a Lexus dealer who tells me to go across the street to Metro Toyota. I’m looking to pull in, get the problem solved, and be on my way. It’s a very cold call.

At Metro, I tell the service desk my problem, and this tall guy says no hassle, he’ll take care of it, he won’t even write it up, go into the waiting room and he’ll be back to me. Long story short, 20 minutes later, he tells me my car’s ready. The tires were woefully low on pressure, they need to be replaced by winter, two valve stems were missing (I’d forgotten to put them back on after my ill-fated inflation attempt), he’d had the car washed, no charge.

Unreal. I didn’t think service like this existed anymore. Maybe it’s because Toyota is trying to repair a public relations image its recalls have badly damaged. Maybe it’s because Toyota wants me to remain loyal. It didn’t feel calculated at all, however. It felt genuine. That’s why I want to go on record thanking Bruce Schad, the service manager at Metro Toyota, for what he did. Service like that should go on the record.

In addition to his embryonic CJO career, he’s lead trumpet for the Lincoln Center Jazz Orchestra (word is he’ll quit that position, where he’s in the shadow of Wynton Marsalis), a professor at Duquesne University in Pittsburgh, and the star of a small jazz combo with which he’s recorded five albums for the Detroit-based Mack Avenue label.

His arrival on the local jazz scene late this summer will be dynamic, breathing fire into a field that’s shriveled in the past five years. I’m sure he’ll be featured in various publications, on TV and on radio, because he’s a complex, fascinating guy.

I interviewed him for the CJO web site. Visit it, scroll down to the bottom of the home page, and listen to our talk.